Grievance Officer

Something on the portal worrying you, or a question about your personal data? Tell us. We acknowledge every complaint within 24 hours.

  Last updated:   Pending legal review

Our Grievance Officer

The Jawahar Navodaya Vidyalaya Krishna Alumni Association has appointed a Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The officer handles complaints about content shared on the portal and about how we use your personal data.

Name
To be announced Appointment pending
Designation
Joint Secretary, JNVKAA
Postal address
#202, Sri Sai Residency, Balaji Nagar, Salipet, Poranki, Vijayawada, AP – 521137
Working hours
Monday to Saturday, 10 am to 6 pm IST. Complaints can be sent at any time.

The Association is confirming the officer's appointment. Until the name and a dedicated address are published here, complaints sent through this page or to [email protected] reach the Association's office and are handled on the same timelines.

Data protection contact

Questions about your personal data under the Digital Personal Data Protection Act, 2023 also go to the Grievance Officer at [email protected].

How quickly we respond

These are the timelines in the IT Rules as amended with effect from 20 February 2026. We count from the moment your complaint reaches us.

  • 24 hoursWe acknowledge every complaint and send you a reference number.
  • 7 daysWe resolve your complaint and tell you what we decided.
  • 2 hoursWe remove intimate images shared without consent, morphed images and impersonation.
  • 36 hoursWe act on other content that breaks the law or our rules.
  • 3 hoursWe act on orders from a court or a government authority.
  • 30 daysWe answer requests about your personal data (the law allows up to 90).

What you can complain about

  • Content on the portal: chat messages, stories, comments, photos in the gallery, business listings or profiles.
  • Your personal data: a copy of what we hold, a correction, erasure, or withdrawing a consent.
  • Your account or membership, including a moderation decision you disagree with.

You don't need to be a member to complain. Members can also report a message directly from chat; see our Community Guidelines.

Make a complaint

Fields marked * are required. We use these details only to handle your complaint, as our Privacy Policy explains.

We send your reference number and our reply here.
Urgent matters (children, intimate images, impersonation, court orders) are handled first.
Copy the link of the message, story or photo. In chat, open the message menu and choose Copy link.
Please don't paste or attach the images themselves if they are intimate or involve a child. Tell us where they are and we will find them.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

What happens next

  1. You get a reference number straight away, on screen and by email.
  2. The Grievance Officer, or a moderator they assign, reviews the content. A different moderator looks at it if your complaint is about a moderator's decision.
  3. If the content breaks the law or our Community Guidelines, we remove it and keep a sealed copy for 180 days, as the law requires.
  4. We write to you with our decision and the reasons.

In an emergency, call 112. For cyber fraud, call 1930 or visit cybercrime.gov.in, which also takes reports of child sexual abuse material. Tele-MANAS offers free mental health support on 14416.

If you disagree

If you are not satisfied with our decision, you can appeal to the Grievance Appellate Committee set up by the Government of India under Rule 3A of the IT Rules, at gac.gov.in, within 30 days of hearing from us. For a complaint about your personal data, you can also approach the Data Protection Board of India.

Requests from authorities

Courts, police and government authorities can send orders and requests for information to [email protected]. Please include the order number, its date, the issuing authority and the exact links concerned. We act on orders to remove content within 3 hours, and provide information within the time the order sets.